Do you or your staff work alone, work in the community or work unusual hours?
Any person who interacts with the public in any way has the potential for conflict, this is not necessarily physical conflict, it can be verbal. If you or your staff are in a position to offer or refuse/withhold services etc. then the possibility of conflict can increase. If so then you should consider our Conflict Resolution Course.
LINIC Courses aim to:
Reduce assaults on staff
Reduce absenteeism
Reduce & elminate complaints
Raise awareness of personal safety
Raise awareness of legal perspective
Raise awareness of best practice
Show how to prepare action plans and keep people safe
LINIC training gives employees the skills, strategies and confidence to identify, avoid and deal with confrontation and our clients have noticed a significant reduction in assaults along with better reporting procedures.
Points covered will be of use in reception duties; very good and worthwhile
AF - ReceptionistUnderstanding the benefits of Conflict Resolution
BE Road Construction TeamHow to control people in a controlled manner
SL Security TeamRecognize bad habits in driving
BF Teacher senior school (Driving assessment course)Very informative and interesting; presented in an interesting and varied form
GH - Training CollegeGives you confidence to use techniques if needed
JK - SecurityA very good refresher and update
AH - Security TeamCourse showed up weak points on the safety of our staff
AKVery good course; friendly and enjoyable day
DS - Estates DepartmentI will feel safer when working alone
DW - Parish ReverendWell led session, vey thourough, informtive and relevant
DGGood study session, learnt a lot
CG - Nurse